Access to the log path is denied

| January 16, 2018

On occasion you may run into an error message about access to the log path being denied, such as:

The name of the file depends on which CCRSoftware product you are using. It could be “CCRQBOMLog.txt” or “CCRQInvoiceLog.txt”.

The log file tracks activity in the program and can be used to diagnose problems. It doesn’t contain any critical information that will affect the operation of the program, but the program cannot run if the log cannot be updated. What this error indicates is that for some reason, the program cannot write information to the log file due to a Windows permission error.

There can be several reasons why Windows is denying access to this. Sometimes when you reconfigure Windows, particularly in a Windows Server environment, this location (C:\ProgramData) has been removed, although that is unlikely. The most common reason is that the program was initially set up with a particular Windows user account, and then you have switched to use a different Windows user account on this computer. In some cases, this causes Windows to mark the file as read only, so that it cannot be updated by the current user.

Usually the simple fix for this problem is to go to that location (C:\ProgramData\Computer Consulting Resources, or whatever path the error message specifies) and delete the log file. Again, it is just a trace file, one that contains a log of activity, so no important data is stored there. Then, the next time that you run this program with this Windows user account, the CCRSoftware product will create a new log file that this user can access.

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Category: General Support

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