Category: General Support

“Can’t Open QuickBooks” Error on Windows 10

| November 20, 2017

In some new installations of CCRQInvoice and CCRQBOM on Windows 10 systems, users may be confronted with the following error: If you click OK here, you may see this startup menu (sometimes after a long delay): And if you click the Currently Open Company button you may get a further error message: This can be very frustrating and sometimes difficult to resolve. […]

Continue Reading

The QuickBooks Administrator has not given permission

| November 3, 2017

In some cases, when you start a CCRSoftware product you may see an error message similar to the following: Cannot open company file (Session:1009,0) Cannot open this QuickBooks Company. This application does not have permission to access this QuickBooks company data file. The primary issue here is that the QuickBooks admin user has not given […]

Continue Reading

Object reference not set to an instance of an object

| November 2, 2017

Sometimes people run into this cryptic error message, “Object reference not set to an instance of an object” This is confusing, and uninformative. What happens is that you are running into some error, such as the Cannot open/create a parameter file error, and then clicking the “Continue” button to move on. Because of the first […]

Continue Reading

Access to the path is denied

| November 2, 2017

Sometimes when you switch Windows user accounts you will get an error similar to the following: Access to the path ‘C:\ProgramData\Computer Consulting Resources\CCRQBOMLog.txt’ is denied. The specific file name depends on the CCRSoftware product that you are using. This txt file is the diagnostic log that CCRSoftware programs create on your local drive. The first […]

Continue Reading

QuickBooks 2016 R7 Permission Error

| November 2, 2017

There are multiple reasons that you can get an error saying “Cannot open company file”, with a detail of “Common open this QuickBooks Company”. With the release of QuickBooks 2016 R7, Intuit has changed security access and you have to update your QuickBooks preferences for an add-on program to be able to access your file. […]

Continue Reading

Revoked Certificate Errors

| November 1, 2017

QuickBooks may display an error when you start a CCRSoftware product, “Application with Revoked Certificate”, similar to the one shown here. This error prevents you from running the program. Note that if you try to run the CCRSoftware product again, after this, you may get a different error (probably something about the admin not giving […]

Continue Reading

Moving CCRSoftware Programs to a New Computer

| November 1, 2017

It isn’t unusual for someone to contact us to ask for help in moving their CCRSoftware product from one computer to another. They could have purchased an upgraded system, or the prior system could have failed and needed replacement. Moving isn’t terrible difficult, but you have to pay attention to the details if you want […]

Continue Reading

Cannot open this QuickBooks Company (multiple instances)

| November 1, 2017

This can be one of the more frustrating errors, “Cannot open this QuickBooks Company”. Why not? If you look at the details of the error message one of the common issues you will see is the following: The application trying to connect to QuickBooks is not supported while multiple instances of QuickBooks are running. (80040438) […]

Continue Reading

Versions of QuickBooks Supported

| November 1, 2017

CCRSoftware products run on most QuickBooks Desktop (Windows) versions, but not on QuickBooks Online or QuickBooks for Mac. We support all US versions of QuickBooks for Windows (Pro, Premier and Enterprise) from 2006 through the current release. Note that some features may be restricted if you are working with versions older than 2008, and some features may […]

Continue Reading

Changing the Common Path

| November 1, 2017

The first time that you install CCRQInvoice on a computer you will be asked to select a “Common Path” (sometimes referred to as a “Common Folder” or “Common Location”. CCRQInvoice will store your preference settings here, and any form templates that you modify. Note, this applies to CCRQBOM as well In a multi-user environment it […]

Continue Reading