We will provide registered product users, and users of trial versions of our software, with a reasonable amount of free technical support for our products. Support is provided by articles in this support website and via email ONLY. Phone or remote access support is not available.
What is a “reasonable amount”? Well, if you are asking us to train your staff, reinstall the software multiple times, or teach you how QuickBooks works, that goes beyond what we would normally provide for free. For these situations we may charge an hourly fee (paid in advance) – we’ll tell you up front if what you are asking about is a for-fee service, before you incur any charges.
Please note that we will try to respond to support as quickly as possible, but there are times when a response may take several days.
Before you contact us please look through the articles in this website. You may find that an answer is already available here. If you still need assistance, please submit the following form.
It really helps us diagnose any error if you can send the support files (Error.PDF, CCRQ.XML, support log).
Add the domain “ccrsoftware.com” to your approved email domain list so that you are sure to see our replies.
Once you have registered a copy of any CCRSoftware product you are eligible for product updates at no additional charge for as long as you are using the product. This does not guarantee that the product will be updated, nor does it guarantee that the product will remain compatible with future updates of the operating environment (such as Microsoft Windows) or products that it integrates with (such as QuickBooks).