If you are using one of the “total” features of CCRQInvoice, such as “total quantity” or “total weight”, you may find that the totals that are created may be incorrect. Why? Punctuation!
In CCRQInvoice 3.3.1.1 and earlier, if you have an apostrophe (and possibly some other punctuation characters such as quotes) in the description or in the item ID, the item may not be included in the total. In some cases you will get an error message, in others you will not.
How can you resolve this?
- You can remove the punctuation from your item ID and description.
- You can submit a support request through this support portal for an update to a “pre-release” version of the software that does not have this problem.
Note that the pre-release software has been tested thoroughly and is in use by many people – it hasn’t been released because the documentation hasn’t been updated yet and because a new feature (unrelated to order processing) hasn’t been completed.
Another cause of incorrect totals can be that your preferences are set to only include certain item types, so it is skipping some items. Typically the system is set up to count only non-inventory and inventory items – so if you have a service item that might not be included. So the first thing to check if you see totals not working is what item types your order includes, and what your CCRQInvoice preferences are set to count.